Shipping and Returns
Shipping:
Shipping time will depend on your area of destination and the shipping option selected at checkout. Please note the following estimated shipping times:
Priority Mail:
- Delivery Time: 1-3 business days
Ground Advantage:
- Delivery Time: 2-5 business days
Processing Time: Orders typically take 2-5 business days to prepare for shipment before they are sent out.
Tracking Information: You will receive email notifications at various stages of your order's journey, including when it is shipped out, out for delivery, and when it is delivered. The tracking number for your order will be available in the email you receive when your order is shipped out.
Important Note: Please ensure that the email address you provide during checkout is correct to receive all necessary updates about your order.
Lost, Stolen, or Damaged Items: Once your order is shipped out and is no longer in our possession, Top Notch Luxury Beauty is not responsible for any lost, stolen, or damaged items. We will not be able to provide a refund for such instances. In the event of these issues, please contact USPS directly to report and address the problem at their customer service number:
USPS Customer Service: 1 (800) 275-8777
Refunds, Exchanges, and Returns:
**ALL SALES ARE FINAL.** We do not offer refunds, exchanges, or returns for any products purchased from our website. We believe in providing top-quality beauty products, and we stand behind the quality of our products.
Order Issues:
In the rare event that there is an issue with your order that is a result of our error or a product defect, please contact us within 24 hours of receiving your order. You can reach us by sending an email to contact@topnotch.lux. We will work diligently to address the issue and provide a solution as quickly as possible.
Please include the following information in your email:
- Your order number
- Detailed description of the issue
- Clear photographs showing the problem (if applicable)
Our team will review your request and get back to you with a resolution within a reasonable timeframe.
We are committed to providing exceptional customer service and ensuring that you are satisfied with your shopping experience at Top Notch Luxury Beauty. If you have any questions or concerns, please don't hesitate to contact us at contact@topnotch.lux, and we will be happy to assist you.
Thank you for choosing Top Notch Luxury Beauty for your beauty needs. Your trust in our products and services is highly valued.